Once payments have been made to the site there is a no refund policy. Before the start date of the program you are attending, if an emergency arises and you discover that you are unable to attend, the Voice Intensive will make every reasonable effort to fill your spot from our waiting lists up until the beginning the selected program, and if replaced, your tuition will be returned to you, except for any stated non-refundable application fee or deposit. If no replacement can be found, no refund of the tuition will be given. Once the program begins, if for medical reasons you are unable to complete the program, your full payment will be deferred and used as payment towards any of our programs over the following year. Any contract for your participation in Voice Intensive programs, that outlines strict, professional guidelines of conduct and makes our working environment safe and productive for all participants, if breached, gives the faculty the right to terminate your contract, and in this case, provide no refund and no deferment.